Turn Conversations Into Actionable Intelligence.
Transform every customer interaction into a strategic advantage with our powerful live chat analytics platform. Kiges Chat delivers comprehensive customer support reporting that helps you understand visitor behavior, measure chat performance metrics, and optimize your support operations for maximum impact. With conversation analytics designed for modern teams, you can finally connect the dots between support quality and business outcomes.
Analytics Dashboard
Live Data - Last 7 Days
Conversation Volume
Complete Conversation Analytics For Modern Support Teams
Every metric that matters, beautifully visualized and instantly accessible. From real-time monitoring to deep historical analysis, our conversation analytics platform gives you complete visibility into your customer support operations. Whether you are managing a small support team or scaling to hundreds of agents, our customer support reporting tools adapt to your needs and grow with your business.
Real-Time Analytics
Monitor live chat analytics as they happen. Watch conversation volume, agent availability, queue lengths, and response times update in real-time so you can make instant operational adjustments and never miss a critical moment.
Agent Performance
Track individual and team chat performance metrics including response times, resolution rates, customer ratings, and conversation handling capacity. Identify top performers and coaching opportunities effortlessly.
Visitor Insights
Understand your audience with detailed visitor analytics. See page paths, referral sources, geographic distribution, device breakdowns, and behavior patterns that drive engagement and conversions.
Conversation Metrics
Dive deep into conversation analytics with metrics on total chats, missed chats, average chat duration, first response time, and resolution rates. Spot trends and optimize your support funnel continuously.
Satisfaction Scores
Collect and analyze customer feedback with built-in CSAT and NPS surveys. Track satisfaction scores over time, correlate ratings with agent performance, and identify what drives customer happiness in every conversation.
Export Reports
Build custom customer support reporting dashboards and export them as PDF, CSV, or Excel files. Schedule automated report delivery to stakeholders and create shareable links for seamless team collaboration across departments.
Metrics That Actually Matter to Your Business
Stop drowning in vanity metrics. Our live chat analytics focuses on the key performance indicators that directly impact your bottom line. From first contact resolution to customer lifetime value influenced by support quality, we surface the insights that enable strategic decisions.
First Response Time
Measure how quickly your team engages visitors and set SLA targets that keep customers happy.
Resolution Rate
Track the percentage of conversations resolved without escalation or follow-up contact.
Agent Utilization
Balance workload across your team with visibility into active chat counts and availability.
Customer Satisfaction
Correlate support quality with revenue impact using integrated CSAT and sentiment analysis.
Performance Overview
Resolution Rate
CSAT Score
Real-Time Dashboard That Powers Your Decisions
Our real-time dashboard brings your conversation analytics to life. See every metric update as conversations happen, giving you the power to respond instantly to changing conditions. Monitor queue depths, track active agent performance, and identify bottlenecks before they impact customer satisfaction. With live chat analytics displayed in beautiful, intuitive visualizations, your team always knows exactly what is happening and what to do next.
Live Volume
See chat volume update in real-time across all channels
Wait Times
Monitor average wait times and alert when SLAs are at risk
Agent Status
Track who is online, busy, or away at a glance
Goal Tracking
Measure progress against custom KPIs and team objectives
Ready to Unlock YourConversation Data?
Join thousands of support teams using Kiges Chat's powerful live chat analytics and customer support reporting to deliver exceptional experiences and drive measurable business results. Start making data-driven decisions today and see the difference that comprehensive conversation analytics can make for your team.
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